David Johnson

Field Engineer – SharePoint Consultant / Self-employed

10/2024 - 10/2025

• Engaged to architect by client Pacific Environmental Services to implement a comprehensive SharePoint online solution to serve as the company’s primary Client Relationship Management and project management platform.
• Automated critical business workflows, including a multi-step project approval process and streamlined contract signature workflows, reducing manual effort and improving turnaround times.
• Developed and configured a sophisticated document management system using SharePoint document sets, ensuring version control and secure access to sensitive project documentation.
• Collaborated closely with project leadership to translate complex business requirements into a functional and user-friendly SharePoint environment.
• Provided on-site hardware support and repair for key retail clients on behalf of Avasotech. Including replacement of components/peripherals for user’s stations, minimizing downtime.
• Maintained a high level of professionalism and customer service while acting as direct representative of Avasotech in the field.

Service IT System Administrator / Providence St. Joseph's Health

Jan 2012 - Feb 2024

• Managed 30+ SLA tickets weekly, ensuring high-resolution rates via ServiceNow.
• Directed system upgrades and expansions across eight new clinics and twelve remodeling projects.
• Administered Microsoft SCCM and Azure/Intune for seamless workstation imaging and software deployment.
• Performed as technical lead for simultaneous projects, maintaining deadlines and quality.
• Spearheaded network interface upgrades, streamlining device integration across WANs & VLANs.
• Led multiple teams and upgraded over 2500 workstations to Windows 10, resulting in a 30% increase in system efficiency and a 25% boost in user satisfaction scores.
• Provided user support by addressing technical inquiries and offering guidance on system usage.
• Configured systems to optimize performance and enhance user experience based on specific requirements.
• Installed software applications and ensured seamless integration with existing systems.
• Managed Epic LWS records for printing routing and changes.

Key Achievements:

• Developed documentation standards, improving issue resolution by 20%.
• Facilitated weekly team workshops to enhance knowledge sharing.

Technical Support Specialist Contractor / Pacific Crest Securities

06/2011 - 12/2011

• Delivered technical support during the transition from Windows XP to Windows 7, enhancing system performance and user experience for over 200 employees.
• Collaborated with the system administrator to create and modify 150+ user accounts within a Microsoft Active Directory environment, improving access management efficiency.
• Updated and upgraded user workstations, reducing downtime by 30% and ensuring seamless transitions for all users.
• Assisted staff in creating and updating Active Directory user profile information, increasing accuracy and reducing profile discrepancies by 25%.

Volunteer IT Support Staff / Centennial School District

05/2010 - 08/2010

• Upgraded over 200 workstations to Windows 7, resulting in a 30% increase in system efficiency and a 25% boost in user satisfaction scores.
• Partnered with the network administrator to enhance network performance and security, achieving a 40% reduction in downtime incidents.
• Assisted 150+ employees in creating and updating Active Directory user profiles, ensuring 100% accuracy in user access management.
• Delivered two fully equipped computer labs on schedule for the new school year, enhancing learning environments for over 300 students and improving student engagement by 20%.

Portland Community College - Portland, OR

Associates Degree: Computer Information Systems - Network Information Systems Management

Western Governor's University - Millcreek, UT

Degree - Bachelor of Science: Network Engineering and Security
Minor: Cisco
Status: Currently enrolled

Expected Graduation - June 2027